Tips for Banking on the Go

Banking via your smartphone or tablet – even your laptop or desktop – has never been easier. A password and a couple of clicks later and you can deposit checks, transfer funds or just make sure you have money in the bank. This also means, however, that if you don’t take proper precautions, it’s just as easy for fraudsters to steal your identity and clean out your account.

You can be on the defensive with these tips from your BBB and FINRA, the Financial Industry Regulatory Authority:

  • Password-protect your phone or tablet so that only you can access the information on your device. This will help protect you if your phone or tablet is ever lost or stolen.

  • Never provide personal information unless you initiate contact with your bank or other financial institution. Financial institutions should not request account numbers, Social Security numbers or other sensitive information through email or text messages. If you’re not sure about a request, contact your bank by calling the number on the back of your debit or credit card.

  • Avoid banking while on a public Wi-Fi network; if you must access your account, switch to a cellular connection.

  • Don’t stay “auto-logged in” to your accounts. Even though it’s convenient, it increases the risk that an unauthorized user will access your accounts.

  • Delete old texts from your bank to reduce your exposure to fraud.

  • Report lost or stolen devices immediately to your wireless provider and financial institutions.

Start With Trust. For more consumer tips and information, visit bbb.org.

BBB’s mission is to be the leader in advancing marketplace trust. BBB accomplishes this mission by creating a community of trustworthy businesses, setting standards for marketplace trust, encouraging and supporting best practices, celebrating marketplace role models and denouncing substandard marketplace behavior.

Businesses that earn BBB Accreditation contractually agree and adhere to the organization’s high standards of ethical business behavior. BBB is the preeminent resource to turn to for objective, unbiased information on businesses and charities. BBBs across the U.S. and Canada – 112 in all – rate more than 4 million local and national businesses and charities. Our local BBB provided 880,000 instances of service in the last 12 months.
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